Privacy Policy

At Robur Joinery Ltd, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and store your personal information when you use our services or website.

1. Information We Collect

As a bespoke joinery business, we require certain information to provide quotes, manufacture products, and carry out installations. This includes:

• Name and contact details (email, phone number).
• Billing and delivery/installation addresses.
• Details of the property relevant to the joinery work (e.g., measurements, photos).
• Payment information (processed securely for deposits and invoices).

2. How We Use Your Information

We use your data to:

• Provide accurate quotations and estimates.
• Communicate with you regarding your order, design specifications, and manufacturing progress.
• Arrange site visits for measurements and final installations.
• Process payments and invoicing.

3. Sharing Your Information

We do not sell your personal data to third parties. We may share your information with:

• Sub-contractors or fitters directly involved in the installation of your joinery (if applicable).
• Delivery couriers for shipping products to your address.
• Legal or regulatory authorities if required by law.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to request access to the personal data we hold about you, to ask for corrections, or to request deletion of your data (subject to legal record-keeping requirements).

6. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: roburjoineryltd@gmail.com

Last updated: 11 May 2026