Terms & Conditions

These Terms and Conditions apply to all contracts for the supply of goods and services by Robur Joinery Ltd. to the customer, appertaining to one or more quotation. The price payable and any other special terms agreed between the parties shall be set out in the quotation. No changes or variations shall be made without written confirmation to any confirmed quotation.

Any clerical errors or omission on any quotation, estimate, invoice or other document issued by Robur Joinery shall be subject to correction without liability on the part of the Company.

The quotation submitted by Robur Joinery manufacturers to the client is valid for a period of 28 days from the date of the quotation.

The acceptance of a quotation must be signed and dated and returned to Robur Joinery's offices, together with an online deposit payment as specified on the quotation. (Bank details on the quotation). This will enable the Company to proceed with the order forthwith, otherwise the Company will be at liberty to amend the quoted price to cover any increase in cost which has taken place before acceptance. Should you wish to change anything, following signed acceptance, an additional charge may be incurred.

Unless otherwise agreed the price in respect of the goods shall be payable no later than the last weekday of the month, following date of invoice.

If the customer cancels or purports to cancel the order or any part thereof or fails to take delivery of any goods at the time agreed (if any). Should such cancellation or failure cause dislocation to the Company's production, the customer shall be liable, without prejudice to any other rights of the Company to claim damages to indemnify the company against any loss, damage or claim resulting from such dislocation, and against any loss, damage or expense incurred by the company in connection with the manufacture or non-manufacture of the goods, including cost of any material, plant or tools used or intended to be used therefore and the cost of labour and other overheads.

Notwithstanding that the goods shall be at the risk of the Purchaser from the date of delivery to the property.

The Purchaser will not be entitled to withhold payment of any invoice by reason of any right of set off or counterclaim which the Purchaser may have, or allege it has against Robur Joinery or for any other reason whatsoever.

A GBP200 deposit is required to confirm an order. At this point a lead time will be given. A final follow up visit will be taken just before we start to manufacture your items. At this point a 50% deposit is required. Once manufacturing is completed the remaining balance is due before delivery.

In the event that the Purchaser failing to pay Robur Joinery Ltd., on the due date then the Purchaser shall be charged interest at 5%. A further 2% will be added for every calendar month later that the payment is made.

The customer is responsible for preparing the installation site prior to the commencement of work by Robur Joinery Ltd, this includes the removal of furniture, ornaments, curtains, carpets etc., Any direct or consequential damage caused by the customer's non-compliance of the above cannot be deemed to be the responsibility of Robur Joinery Ltd. Robur Joinery Ltd are not responsible for any decoration or rendering to the area where installation is made. Every effort will be made by the Company to ensure minimum disruption and upheaval.

Any breakages of glass after installation are excluded from any guarantee, unless proven to have been broken at the time of installation.

Any defects caused to any products manufactured and installed by Robur Joinery Ltd, by the materials used and workmanship of any third party is excluded from any guarantee.

Robur Joinery Ltd cannot guarantee 100% that knots will not show through any factory finished product when the timber being used is a softwood.

Any dates quoted for start, delivery and installation of goods or services are approximate guidelines only, and Robur Joinery Ltd shall not be liable for any delay in delivery of the good or installation howsoever caused.

Consumers normally have a 14 day cancellation period, with the exception of bespoke products. All our manufactured products are bespoke, as we tailor make to your individual requirements.

Last updated: 11 May 2026